General conditions of sale

Updates 09/02/2018 These general conditions of sale apply to all sales concluded through the website

Article 1: Order and general conditions of sale

Prior to any transaction you acknowledge having read these terms and conditions and expressly accept

them fully and without reservation when you click on the button "validate my order" By validating your

order, you acknowledge having the full capacity to engage you under these terms and conditions of


We inform you that, insofar as you order the products online, your agreement concerning the content

of these general conditions of sale does not require a handwritten signature. We are careful to

regularly update our terms and conditions of sale to best match your expectations and legislation. The

general conditions of sale which will apply to your order will always be those which you will have

accepted on the day of your order. In case of modification of the general conditions of sale intervening

during one of your orders, we will apply these new conditions only once you have obtained your

consent to the application of these. You have the option to download, save and reproduce these terms

and conditions. As a precaution and in order to bring you the greatest security in your transactions, we

advise you to keep the version of the general conditions of sale in force on the day of your order.

The contract of sale of a good bought on the site of consists only of the general

conditions of sale in force at the time of the order and the purchase order to the exclusion of any other

document whatsoever, except express agreement of Any contrary condition raised

by the buyer will be, in the absence of express acceptance, unenforceable to

regardless of when it may have been brought to its attention.

The fact for not to take advantage, at a given moment, of any of the clauses of these

general conditions of sale, can not be interpreted as a renunciation to prevail later of these general



ILECTRIK BIKE - Customer Service

Morcellement Boucan - School Road

Grand Baie – MAURITIUS

Tel: (+230) 5975 5966


We remind you that you can also access your order on your customer area which summarizes and gives

you access to an online tracking of all your current orders

Article 2: The Offers of

2.1 Product availability

Our product offers and prices are valid as long as they are visible on the site, within the limits of

available stocks and only for France and Reunion.

The indications on the availability of the products are provided at the time of the placing of your order

and you are recalled in the recapitulation of this one. As this information comes directly from our

suppliers, errors or modifications may exceptionally occur. For products not stored in our warehouses,

our offers are valid only subject to availability at our suppliers. For products that are not immediately

available (out of stock in our warehouses or those of our suppliers), an estimated time of availability

will be communicated to you as soon as possible by e-mail.

If items were to be unavailable after placing your order, or if the delay before the product is available

is considered too long for the consumer, you can cancel your order without charge and get your money

back. reserves the right to cancel all or part of any order as soon as the product (s)

concerned (s) become unavailable (s) for an extended time at its suppliers.

In the case of a payment by credit card, only the amount corresponding to the products actually

delivered will be debited from your account. However, if the product (s) momentarily unavailable (s)

were (are) definitively unavailable (s), you will be notified immediately by e-mail and you may be

offered an equivalent product. You will always be free to accept or refuse this equivalent product. In

the case of a payment by credit card not charged, your order concerning the product in rupture can be

canceled and your bank account will not be debited of the pending sum.

2.2 Identification and description of products

If you make a purchase to achieve a coordinate or compatibility with a product already in your

possession, you must under your responsibility to check the possibility through the product

description. will in no way be held responsible for compatibility issues, except that a

commitment of compatibility does not appear in the product description.

2.3. Conformity of the products to the legislation in force

The manufacturers of all the products we offer ensure compliance with the legislation and standards

applicable in France. For any purchase for export, you must under your own responsibility, check the

specific legislation in force in the country concerned, whether for taxes, declarations, prohibitions, etc.


Our responsibility can not be engaged in case of non-compliance with the legislation of the country

where the product is delivered and / or used, it is your responsibility to check with the local authorities

the possibilities of importing or using the products or services.

2.4. Purchases for professional use

In the event of a purchase made for a professional use, we draw your attention to the need to assess

the compatibility of performance with the intended uses, can not be held responsible

for any damage, whatever it is, resulting from the use of the products which it distributes within the

framework of a professional activity.

2.5. Product warranty

The items provided by are new and guaranteed against any defects at the time of their

delivery. The warranties for each product are those provided by their manufacturer. These guarantees

differ according to the products and the manufacturers.

Article 3: Order

3.1 Information to be provided

You must check the completeness and conformity of the information you provide when ordering,

including the delivery address.

We can not be held responsible for any data entry errors and consequences (eg delays or delivery

errors). In this context, the costs incurred for the return of the order would be your responsibility. The

information of the personal information collected for the purposes of the distance selling is obligatory,

this information being essential for the treatment and the routing of the orders, the establishment of

the invoices and guarantee contracts. The lack of information leads to the non-validation of the order.

3.2 Validation of the transaction

Upon registration of your order, an acknowledgment of receipt with details of it will be sent to you by

e-mail. This acknowledgment will tell you the exact amount invoiced and the delivery terms of your

order. This acknowledgment of receipt implies acceptance of your order by and

validates the transaction. In the event that you do not receive this acknowledgment of receipt, we

invite you to consult your Customer space to verify that your order has been taken into account.

3.3 Anti-fraud controls

To ensure the security of transactions and to meet the concern of as many as possible to prevent fraud

in distance selling, we carry out an automated processing of data allowing an analysis of each

transaction. In this context, reserves the right to proceed to the verification of the

personal data communicated and to set up any valid procedure of validation making it possible to

ensure that the person whose bank account is going to be debited is indeed the one who has placed

the order. Also, our advisors will be able to invite you by e-mail or telephone to transmit some

elements below: - A photocopy of valid identity document or passport with the same name as the

holder of the bank card used for the payment. In the absence of communication of the elements

required as part of this automated processing, reserves the right to cancel the order

concerned or to propose to settle with a means of payment (check or bank transfer).

Article 4: Payment of the price

4.1 PricesPrices

listed on are indicated in Mauritian rupees. Prices are subject to change during the

year, it being understood that the products will be invoiced and paid at the prices in effect when the

order is registered.

4.2 Methods of payment

To pay your order, you have all the methods of payment offered during the final confirmation of the

order • Credit card, • Transfer, an order paid by credit card at one time (Visa, Carte Bleue and

MasterCard) will be charged at the time of the order. An order paid in several installments by credit

card follows the due dates of the receipts according to the following format: Order date for the first

sample then every 30 calendar days in an automated way for each of the other necessary samples. In

case of payment by transfer, it must be issued by a bank domiciled in France or Réunion or Mauritius.

An order paid by transfer will be processed upon receipt of payment, it is cashed immediately.

Availability and shipping times start from the date of the payment method.

4.3 Online payment

By the validation of the order, you guarantee us to have the necessary authorizations to use the mode

of payment which you will have chosen. We certify that credit card details are encrypted using the SSL

(Secure Soket Layer) protocol, and never transit unencrypted over the network or

servers. Payment is made directly to the bank and your banking data will never pass through our


The validation of your order will be notified to you by sending a summary of it electronically only when

the payment centers concerned have given their agreement. In case of refusal of said centers, even if

you have already received an acknowledgment of the order, it will be automatically put on hold and

you will be notified as soon as possible by email.

4.4 The principle of total payment

Apart from possible special offers on the site, payment is due in full from the order. The sums collected

can not be considered as a deposit. An order will be considered as settled when the totality of the

products will have been shipped and you will have fully paid the payment. As a result, we will have the

right to refuse to make a delivery or to honor an order in cases where you have not paid in full or in

part a previous order, or in cases where a payment dispute subsists. We retain full ownership of the

products on sale, until full receipt of all amounts due on the occasion of your order (including taxes

and fees).However, upon receipt of the goods, the risk charge is transferred to you. You must therefore

ensure the good preservation of these goods.

Article 5: Delivery

5.1. Mode of transport

The products will be delivered to the address that you have indicated on the order form.

5.2. Delivery delay

Delivery times are average deadlines found and verified and are indicated at the time of validation of

your order, our offers are valid only subject to availability at our suppliers. For products that are not

immediately available (out of stock in our warehouses or those of our suppliers, replenishment in

progress), an estimated time of shipment is communicated to you before validation of your order. In

the case of the temporary unavailability of one of the products ordered. For products that have

become permanently unavailable, their order will be automatically canceled and different proposals

can be made thereafter (see article 2.1: Product Availability). Shipments are made from Tuesday to


Article 6: Product Guarantees

6.1 Manufacturers' Warranties

Products purchased on our site benefit from the manufacturer's warranty indicated on each product

sheet. The different guarantees of the manufacturers can be variable. The warranty takes effect on the

date of receipt of the package for the period mentioned on the product sheet.

Interview :

• When your bike is not in use, the battery must be charged between 50 and 80%. A battery that is not

used deteriorates.

• In case of prolonged non-use (more than 60 days), the manufacturer's warranty and the distributor's

warranty are canceled: risk of fatal falling asleep.

• We strongly advise you to carry out a maintenance charge (2H) every 30 days of inactivity.

• Use only the charger supplied to you when you purchased your bike.

• If the battery is completely discharged, charge immediately.


• Store your battery at a temperature between 5 and 25 °. The ideal storage temperature is 20 °.

• Always remove your battery when carrying your bike on or behind your vehicle. These exclusions can

not under any circumstances reduce or eliminate the legal guarantee.

Article 7: Responsibilities can not be held responsible for damages of any kind, material, immaterial or physical

that could result from:

• the misuse of the products;

• Failure to follow the instructions given in the instructions for use;

• any mistake in handling;

• Any abnormal or non-conforming use for which the product is intended;

• Any cause of external origin.

Are considered fortuitous case or force majeure exemptions from responsibility all facts or

circumstances irresistible, unpredictable and beyond the control of the parties.

Article 8: Proof of the transaction

Unless proved otherwise, our computer records, kept in reasonable conditions of safety, will prove

communications, orders and payments. We will archive purchase orders and invoices on a reliable and

durable support, which can be legally produced as evidence. For orders of an amount greater than or

equal to one hundred and twenty euros, you will be able, on simple request, to have access to this


Article 9: Applicable Law

All the clauses appearing in these general conditions of sale as well as all the operations which are

referred to there and any dispute which could be born on the occasion of an order or its consequences

are subjected to the law in force. If one or more stipulations of the present general conditions are held

for invalid or declared such under a law, a regulation or following a final decision of a competent

jurisdiction, the other stipulations will keep all their force and their reach